HOW TO BUY/CONTACT

 On this page :-

1. CONTACT
2. HOW TO BUY YOUR JOOLS
3. POSTAGE AND PACKAGING
4. MY PERSONAL PROMISES
5. HOW TO CARE FOR YOUR JOOLS
6. PRIVACY


CONTACT
You can contact me by;
 
Mobile07581 697 424  
9.00am - 6.00pm Monday - Saturday - (please leave a message if unavailable and I will return your call)

E-mail: xcloosivejools-enquiries@yahoo.co.uk

Jools are shipped from Battle, East Sussex, United Kingdom.


HOW TO BUY YOUR JOOLS
Purchasing my handmade jools is as simple as A -B-C and is totally secure.

A-
Click on xcloosivejools-enquiries@yahoo.co.uk and send me an e-mail telling me which item(s) you wish to purchase, quoting the Jool No. which is shown under each Jool picture, e.g. Jool No.SP15.
 
B-
You will then receive an INVOICE, by e-mail, for the goods that you wish to purchase.
Once you have checked that the pricing and delivery address are correct, you can make payment by clicking on the PAYPAL button provided  on the e-mail Invoice.
You DON'T have to have a Paypal account to make payment, (unless you already have one), so there's no form filling or having to set up an account, but you will still have all the benefits of the online payment security provided by Paypal.
 
C-
Once Paypal have notified me that payment has been received, your Jool(s) will be despatched within 1 working day, (see delivery details below).
 
 
POSTAGE AND PACKAGING

Postage rates

Unless you request an alternative delivery option when placing your order, (or a fixed postage cost is shown against specific Jools Gallery items), all purchases will be despatched using the  "Standard Delivery" option by Royal Mail Recorded (Signed for) 1st Class postage.
(Royal Mail current postage rates shown below, are as from 2nd April 2013)

Our "Standard Delivery" cost is currently £ 4.10 and Royal Mail should generally deliver within 1 working day from the date of despatch. (You will need to sign for this when it is delivered to you.)

Our "Special Delivery - Next Day" cost is currently £6.95 and Royal Mail should deliver before 1.00pm the day after despatch. - (You will need to sign for this when it is delivered to you.)

Our "Special Delivery - 9.00am" cost is currently £ 19.92 and Royal Mail should deliver before 9.00am the day after despatch. (You will need to sign for this when it is delivered to you.)

Please remember, once your Jool(s) has been despatched I am reliant upon Royal Mail to make the delivery, and any delays in delivery are beyond my control*.  
(*see "My Personal Promises to You" below)


PACKAGING - Free! 
All Jools come in a pretty organza presentation bag, and are packed in padded Jiffy Bags at no additional cost.
However, if you would like your Jool supplied in a presentation box, please don't hesitate to e-mail me for options and confirmation of any extra costs.



MY PERSONAL PROMISES TO YOU

My Jools are made with love and care, and each one is unique - you won't find an identical Jool on my site, (unless specifically noted to the contrary), as all the semi precious gemstones that I use have unique qualities and each Jool is individually designed.
My greatest joy is to know that you are really happy with your purchase, so I am confident to offer the following Promises to you;

If your Jool fails to arrive:
In the unlikely event that  your Jool(s) fails to arrive within 7 working days, from the date of despatch, phone or e-mail me without delay, and I will refer this delivery failure to Royal Mail.
If Royal Mail are unable to located your Jool(s), and/or delivery fails to occur within 30 days of despatch, I will immediately refund you the cost of the Jool(s) (inclusive of original Postage & Packaging charges).

If your Jool arrives damaged:
If, sadly, your Jool(s) arrive damaged, please phone or e-mail me within 7 days of receipt, and I will advise you how to return your Jool(s) to me.
If I can repair the damage, I will endeavour to do so, and then return your Jool(s) back to you, (posted back to you free of charge).
If I am unable to repair your Jool(s), I will agree to either make a full refund, (including the original postage and packaging charges), or offer a replacement of your choice to similar value, (posted to you free of charge).

If your Jool is not exactly as you hoped it would be, and you want to return it:
Phone or e-mail me within 14 days of receipt, telling me why the Jool(s) hasn't met your expectations, and I will advise you how to return the Jool(s) to me.
Upon safe receipt of the returned Jool(s), properly packed and in their original condition, I will then refund you the cost of the Jool(s). No quibbles**
**Unfortunately, for hygiene reasons, we are unable to accept Earrings for return and/or refund.

If your Jool developes a fault:
If, due to manufacture/material faults, a Jool becomes faulty within 30 days of receipt, phone or e-mail me within the 30 day period, and I will advise you how to return your Jool(s) to me.
If I can repair the damage, I will endeavour to do so, and then return your Jool(s) back to you, (posted back to you free of charge).
If I am unable to repair your Jool(s), I will agree to either make a full refund, (including the original postage and packaging charges), or offer a replacement of your choice to similar value, (posted back to you free of charge).
All claims for faulty goods will be dealt with on an individual basis, and refunds will not be made if it is believed that the Jool has been damaged due to misuse or inappropriate handling, (see "Taking Care of your Jools" below).


TAKING CARE OF YOUR JOOLS

Gems are amongst nature's most durable creations, but they require care and love in order to avoid damage and to keep their natural beauty. Unlike cheaper alternatives, such as plastics or glass, natural gemstones are more susceptible to accidental damage. Caring for your gemstones should be a combination of common sense and simple precautions:

WEARING
  • Always remove your gemstone jools if doing 'vigourous activities' such as playing sport, swimming or doing housework. They could easily fall onto hard surfaces and shatter or discolour due to absorbed perspiration or cleaning chemicals.
  • Put your gemstone jools on AFTER using lotions, sprays or perfumes, not before. Avoid bringing your gemstone jools into contact with cosmetics as far as you possibly can. Pearls in particular can be damaged over time if they are are regularly in contact with cosmetic liquids.
  • Remove your gemstone jools with care - never pull on the gems or clasps.
CLEANING
  • NEVER clean your gemstone jools with ultrasonic cleaners. Diamonds, Rubies and Sapphires are generally fine in ultrasonic cleaners, but many gemstones are porous and could be irrepairably damaged if you clean them by this method.
  • To clean gemstone jools, it is probably best to do no more than wipe them with a moist cloth or, if more thorough cleaning is required, just use warm water and a soft toothbrush or cotton buds. Remember, opaque gems such as Turquoise, Lapis, Malachite and Lazuli can be porous and may absorb chemicals or soaps causing discolouration, so never allow gems to 'soak', even in plain water.  
  • Always carefully wipe your gemstone jools with a soft, lint free, cloth after you have worn them. This helps to remove any oils and salts, that could otherwise damage your gemstone jools, if not removed prior to storage.
  • Sterling silver or silver plating may tarnish over time if left unprotected and unpolished. It can be polished using a soft dry cloth or by carefully using a "Sunshine Cloth" or an impregnated silver polishing cloth obtainable from a jeweller's shop, (but avoid impregnated silver cleaning clothes coming into contact with the gemstones). Never use silver 'dips' as these will damage gemstones.
STORAGE
  • NEVER leave gemstone jools in direct sunlight, or close to heat sources, as this can result in some gems 'drying out' and becoming brittle, and/or the fading of the gemstone's natural colours.
  • The best way to store your gemstone jools is in the compartment of a jewellery box or in soft pouches.
  • Store each gemstone jool separately, and necklaces flat, so that harder stones don't scratch softer ones. Gemstones can scratch one another if stored carelessly.


PRIVACY

Please rest assured, I will NEVER divulge any personal details, such as your name, address, phone number or e-mail address, to any third party, without you prior written permission.

If you buy your Jool(s) using Paypal, (see "How to buy your jools" above), I do NOT receive any personal and private information, such as bank account number, sort codes etc., so your privacy of payment details is fully assured.
 
Privacy and security of personal data is of paramount importance to me.






 

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